OVERVIEW

These policies help keep the studio steady and your experience clear. If something isn’t covered here, please write via the contact form.

SHIPPING POLICY

Processing Time

  • Prints and cards: 2-4 business days

  • Marbled/dyed papers: 3-5 business days

  • Originals/reliquaries/oracle objects/journals: 5-7 business days

Carriers And Rates

  • Domestic: USPS or UPS. International: Postal service or courier.

  • Rates are calculated at checkout by weight and destination.

Delivery Windows

  • Carrier delivery estimates are not guaranteed. Weather and customs may add time.

International Duties And Taxes

  • Buyers are responsible for VAT, duties, and customs fees on arrival.

RETURNS AND EXCHANGES

Final Sale Items

  • Originals, collage reliquaries, oracle objects, junk journals, and hand-marbled or hand-dyed papers are final sale due to their unique, handmade nature.

Prints And Cards

  • Eligible for return or exchange within 7 days of delivery if unused and in original packaging. Buyer covers return shipping. Refunds exclude original shipping.

How To Start A Return

  • Email within 7 days of delivery with order number and reason. I’ll share the return address and next steps.

DAMAGED OR INCORRECT ITEMS

  • Email within 48 hours of delivery with your order number, a brief description, and clear photos of the packaging and item.

  • I’ll replace or refund as stock allows. For sold-out editions, a refund will be issued.

LOST PACKAGES

Marked “Delivered” But Not Received

  • Check with household members and neighbors, then your local carrier. If not located within 3 business days, email me and I’ll help start a trace.

In Transit With No Movement

  • I can assist with a claim after the carrier’s lost-package window. Replacements depend on stock availability.

ORDER CHANGES AND CANCELLATIONS

  • Changes within 12 hours may be possible if your order hasn’t shipped.

  • Cancellations accepted within 2 hours of purchase.

COLOR, VARIATION, AND HANDMADE CHARACTER

Every piece is hand-made. Minor variations, deckled edges, or material irregularities are part of the work and not considered defects. Color may vary slightly from screen to screen.

EDITIONS, CERTIFICATES, AUTHORSHIP

Limited releases are numbered; originals and editions are signed. Certificates of authenticity available on request for originals. All artworks and content © Lisa Chun. Purchase does not transfer copyright or reproduction rights.

SAFETY AND USE

Oracle objects are tools for reflection and inspiration. They are not medical, legal, or financial advice. Keep small components away from children and pets.

PAYMENTS, TAXES, SECURITY

Major cards and digital wallets are accepted. Prices are in USD and applicable sales tax is added at checkout where required. Payments are processed securely by third-party providers; the studio does not store your full payment details.

PRIVACY

I collect only what’s needed to fulfill your order and communicate with you. I do not sell your data. See the site Privacy Policy for details.